On this episode of FNO: InsureTech, hosts Rob Beller and David Prejeant welcome back Gina Reyes, VP and Head of Claims at Openly. Drawing on more than three decades of claims experience, Gina shares how she built Openly’s claims organization from a handful of team members into a department approaching 100 professionals. She talks about hiring experienced, adaptable talent, using technology to empower adjusters, keeping human oversight and governance in place as AI becomes part of claims operations, and fighting fraud with data and expertise. She also discusses mentoring women in insurance and the Girls Give Back initiative.