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Customer Experience

Our people are just as important as our product and we are constantly searching for exceptional, curious and empathetic talent to join our team.

Customer Experience Teams

Our Customer Experience teams partner cross-functionally to deliver exceptional customer experiences and drive operational efficiency.

Agent Experience (AX)
  • Customer Experience: Prioritizes customer care with effective communication and knowledgeable specialists
  • Relationship Management: Navigates nuanced scenarios to provide solutions while remaining empathetic to the customer's experience
  • Process Improvement: Shares customer feedback and partners with cross-functional teams to identify areas of improvement
  • Risk Mitigation: Assesses property risk and determines policy issuance or rejection
  • Strategy: Evaluates and implements underwriting strategies and guidelines to increase profitability
  • Expertise: Supports the agent experience team by providing subject matter expertise to answer agent underwriting questions
Operations Support
  • Efficiency: Works cross-functionally to improve operational efficiency and the agent onboarding experience
  • Compliance: Ensures documentation required for onboarding is complete and retained for auditing
  • Support Service: Leverage functional expertise to support our agency partners through the onboarding process
  • Account Reconciliation: Timely and accurate premium payment posting and holistic account reconcilement
  • Commissions Management: Timely and accurate distribution of monthly agent commissions
  • Exceptional Service: Provides superior customer service in supporting our agency partners and their policyholders will billing inquiries

Our Hiring Process

We've designed our hiring process with you, the candidate, in mind. At every step, you have the opportunity to present your strengths and learn more about what makes Openly a great place to work.



Review our open positions, find a role that appeals to you, and apply. Don't worry if your background doesn't exactly match the listed qualifications: At Openly, we value curiosity and a desire to learn.


Talent Acquisition Interview

After the application review, the next step is a 30-minute conversation with a Talent Acquisition Partner. Expect to answer questions that reflect how your background and skills suit the role. We'll also discuss how well you align with our core values.

Apply / HR Interview


Hiring Manager Interview

The hiring manager will share more about the role, expectations, and provide a glimpse into Openly’s culture. We want to learn more about your professional experience and goals. You'll have time to ask us questions, too.


Team / Cross-Functional Interview

Get familiar with some members of the team; learn more about the role, expectations, and team dynamics, and chat about what makes a successful team and working environment.

hiring 2


Leadership / Executive Interview

You will meet with a department lead or executive to address anything that needs a closer look; align on expectations, company culture, team makeup, and anything else that comes to mind.


The Offer

Congrats! The team loved meeting you. We'll have one final call to answer any remaining questions you may have and present you with an offer. We'll also discuss our great benefits.

hiring 3

*Disclaimer: Please note that some stages may be altered to suit the role better.

Ready to Apply?

No matter your background, there might be a position that's a great fit for you at Openly. We invite you to learn more about our open roles.