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Openly's Claims Difference

Working alongside you with experience, integrity, and compassion.

Openly’s experienced claims experts handle every claim with meticulous care. Our team promptly and thoroughly investigates each claim, working diligently to find a fair resolution. With a range of advanced tools and technologies such as virtual self-inspection tools, we have enhanced the overall claims experience. Additionally, our curated network of reliable contractors and field adjusters ensures a seamless and efficient claims process from start to finish.

20+ years

Average experience of claims team members

24 hours

Most policyholders contacted within 1 day of filing a claim

5-7 days

Average time to complete inspection from first notice of loss

50+ NPS

Above industry average (10) claims net promoter score2

2 Qualtrics XM Institute. “Economics of NPS in the Insurance Industry.” Published 2021. 

Hear from real policyholders and agents about their experience with Openly!

Policyholder Testimonials

My experience with Openly has been overwhelmingly positive. Not only have they been very responsive to all of my inquiries and questions, but the entire claims process has been fast and easy compared to other insurance companies we've used in the past. Highly recommend!

James A., Nashville, TN

We experienced a fire which was stressful and scary. Within a day of filing a claim, Openly immediately put us at ease. The adjustor explained the claims process and was always available to answer our questions. I am so grateful our insurance agent suggested Openly.

Rick B., Godfrey, IL

The claims process was fast and painless. Everyone I interacted with was extremely helpful and friendly. Mr. Marsh walked me through each step of the claim, making sure I understood what was happening, and what would happen next. I couldn't be happier.

Joshua D., Clarksville, TN

Have a claim?

To file a claim, contact your agent or file online at any time. You can also call us at 888-808-4842 during our claims business hours:
Monday-Friday, 8am-8pm ET
Saturday, 9am-4pm ET

Please note: The above is meant as general information to help you understand the different aspects of insurance. This information is not an insurance policy, does not refer to any specific insurance policy, and does not modify any provisions, limitations, or exclusions expressly stated in any insurance policy. Descriptions of all coverages and other features on this page are necessarily brief; in order to fully understand the coverages and other features of a specific insurance policy, we encourage you to read the applicable policy and/or speak to an insurance representative. Coverages and other features vary between insurers, vary by state, and are not available in all states. Whether an accident or other loss is covered is subject to the terms and conditions of the actual insurance policy or policies involved in the claim. References to general claims handling steps, average or typical premiums, amounts of losses, deductibles, costs of coverages/repair, etc., are illustrative and may not apply to your situation. We are not responsible for the content of any third-party sites linked from this page. Please contact your agent for service or questions about your policy.